Through an exhaustive process, BridgeHealth has built a network of 155 centers of excellence, facilities that score in the top 25 percent in national health outcomes measures, for the procedures that BridgeHealth helps to manage.
“It matters very much where you go, and who you see when you get there. There’s nowhere that does everything well. It’s really [about] finding what your specific need is, and connecting you with the right person.”
BridgeHealth boasts some pretty impressive numbers. All of the facilities they direct members to are ranked among the top in the nation. BridgeHealth’s narrow network can generally provide savings of 35 to 50 percent on a per case basis, and an 80 percent reduction in complications.
But what’s most important to the BridgeHealth team and to Jon is the member experience.
“When people come talk to us, it’s generally spurred by cost, right? ‘How do I drive down the costs of my benefits?’ But once you start talking, what’s really most important to them is their member experience.”
That’s where BridgeHealth does the really heavy lifting. A care coordination team guides members who need specific surgical procedures to those centers of excellence – doing everything from making travel arrangements, facilitating the transfer of medical records, and ensuring proper follow up care.
How is that Troublemaking?
As Jon says, sifting through all of the healthcare information that’s available to us is confusing. And we make choices based on our physician’s recommendations or based on the experience of friends or family members. Or, we think that just because a facility has a great reputation in one arena, it translates to all.
That’s not the case.
“Look,” he says, “quality is a moving target. There really is no perfect way to measure it. But we’ve come up with a really good start. We feel that it is accurate, defensible, and we’re constantly looking at different inputs and different ways to evaluate that.”
That’s a lot like surfing. It’s about knowing what makes a good wave, evaluating each one, and making adjustments to ensure a high quality, enjoyable ride.
Learn More About BridgeHealth
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